Privacy Policy

Last updated: January 1, 2026

Planet 7 (operated at planet-7-ca.com) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

If you're an Ontario player, we also comply with iGaming Ontario's data handling requirements as a registered operator under that framework.

Who We Are

Planet 7 is an online casino platform serving Canadian players. When we refer to 'we', 'us', or 'our' in this policy, we mean the operator of planet-7-ca.com. If you have questions about your data, you can reach our privacy team directly through the contact details at the bottom of this page.

What Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use the site.

Information you provide to us includes:

• Your full name, date of birth, and home address
• Email address and phone number
• Government-issued ID documents for identity verification
• Payment details, including credit card numbers or e-wallet information
• Any communications you send to our support team

Information we collect automatically includes:

• Your IP address and approximate location
• Browser type and device information
• Pages you visit and how long you spend on them
• Game activity and transaction history
• Cookie and tracking data (see our Cookie Policy for details)

Why We Collect Your Information

We don't collect data for the sake of it. There are specific, legitimate reasons behind everything we gather.

• To create and manage your account
• To verify your identity and age, as required by Canadian law
• To process deposits and withdrawals
• To detect fraud and prevent money laundering, in line with our AML obligations
• To provide customer support
• To meet our legal and regulatory reporting requirements
• To send you relevant promotions, if you've opted in

Legal Basis for Processing

Under PIPEDA, we process your personal information based on your consent, the performance of our contract with you, and our legal obligations. You gave us consent when you registered your account and agreed to these terms. Some processing, like identity verification and AML checks, is a legal requirement we can't opt out of.

How We Share Your Information

We don't sell your personal data. Full stop. But we do share it in limited circumstances.

We may share your information with:

• Payment processors and banking partners to handle your transactions
• Identity verification services to confirm who you are
• Regulatory bodies like iGaming Ontario, if required
• Law enforcement or government agencies, if we're legally required to disclose
• Third-party service providers who help us run the platform, under strict data processing agreements

Any third party we work with is contractually required to protect your data and use it only for the purpose we've specified.

Storing Your Data

Your personal information is stored on secure servers. We keep your data for as long as your account is active and for a minimum of five years after account closure, as required by Canadian anti-money laundering regulations. After that period, data is securely deleted or anonymised.

Some of our service providers may store data outside of Canada. When that happens, we make sure appropriate safeguards are in place to protect your information to a standard equivalent to Canadian law.

Your Rights Under PIPEDA

You have real rights when it comes to your personal data. You can:

• Request access to the personal information we hold about you
• Ask us to correct any inaccurate information
• Withdraw your consent to marketing communications at any time
• Request that we delete your data, subject to our legal retention obligations
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information

To exercise any of these rights, contact our privacy team at [email protected]. We'll respond within 30 days.

Children's Privacy

Planet 7 is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has registered an account, we will close it immediately and delete all associated data.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll post the revised version on this page with a new 'last updated' date. If the changes are significant, we'll notify you by email.

Contact Us

Questions about this policy? Reach our privacy team at [email protected] or write to us at the registered address listed in our Terms and Conditions.

You can also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have unresolved concerns.